Shipping & Returns

PACKAGE AND DELIVERIES

Which couriers do you use for your deliveries?
We use DHL for all countries other than Hong Kong and mainland China.
Orders from Hong Kong and mainland China will be shipped via SF express.
Do you deliver overseas?
Yes, we deliver everywhere, 365 days a year.
How much do you charge for shipping?
Glad you asked! Starting from October 17th, 2016, all our shipping is FREE 100%, standard or express. ( we use express shipping anyway to make sure our orders get to you safely, but sometimes it takes longer due to processing, handling, and customs).
Will I be charged taxes when the package arrives in my country?
 All our orders will be shipped from our Hong Kong or China warehouse, there will be no taxes for all orders from HK and China.
International customers may be charged a tax upon receiving package. For duties and taxes information, please refer to DHL’s receiver’s guide to duties and taxes.
How long will my order take to arrive?
For HK and mainland China customers, please allow between 2 – 5 working days for your purchase to arrive.
For international customers, please allow 7- 14 working days for your purchase to arrive. Good things are worth the wait, aren’t they?
How do I track my order?
Your tracking number will be included in your shipping confirmation.
What do I do if there is a problem with my delivery?
Please contact us at customerservice@krisjane.com
I have received an incorrect item in my order, what do I do?
You could request for a refund or exchange for another item of equal or lesser value. Once we have received your returned item, we will proceed with the refund or exchange.

RETURN AND EXCHANGE

Free refund and exchange of item equal or of less value.
Acceptable within 7 days after receiving your package;
Return and exchange products need to shipped to the following address with an international shipping courier that provides tracking shipping number. Return and exchange products shipped without a valid tracking code will not be accepted or refunded.
Returned items should be shipped to:
Kris Jane
B.E.Apparel HK limited
RM1101, FL/11, San Toi Bldg, 139 Connaught Road central, Hong Kong 852